Privacy policy

This Privacy Policy sets out how NOTSHY collects, processes and protects your personal data. This policy aims to inform you of the conditions under which NOTSHY collects your personal data, the reasons for which this data is collected, how it is used, and your rights. It applies to all information provided by you or gathered by NOTSHY during your interactions with us.
 
Data collection takes place when you use our website, our branded social media pages, and other online services, when you purchase NOTSHY products on our website, at our other points of sale or during your in-store visits (collectively the "Sites"), and during the various interactions you may have with our digital advertising campaigns.
 
By using our Sites, you are subject to the current Privacy Policy in force and you signify your acceptance of it.
 

Who is responsible for the processing of your Data?
MCC SAS ("NOTSHY") is the data controller that determines the purpose of collecting your Data — whose registered office is located at 18 rue du mail, 75002 Paris, registered with the RCS of Nanterre under number B420 972 622.
 
NOTSHY can be reached by email at serviceclient@notshy.fr.
 

 

The data we collect and use varies depending on the products, services and features you wish to access.
We collect data in a secure and confidential manner in order to optimise your customer experience as best as possible. These are collected when you:

• Create your customer account,
• Fill in the information fields to complete a purchase,
• Subscribe to our newsletter,
• Contact our customer service,
• Or use our Site.

 
The personal data that we collect or that you choose to provide to us includes in particular:

• Your contact details, such as your name, first name, email, phone number and delivery and billing address,
• User and account data such as your password and unique user identifier,
• Personal data such as your date of birth, your online or in-store purchase history, your written or telephone exchanges with our customer service,
• Data related to your browsing on our Site enabling us to identify and geolocate your connection device or the pages visited on the Site. The data collected includes cookies, IP address, your browsing history, the type of device and browser, your location, the browser language, and your internet service provider.
• Data related to your personal preferences regarding newsletter subscription, the wishlist, marketing preferences and cookie preferences.

For what purposes do we use personal data? 

The data collected during your purchase actions enables us to ensure the delivery of your ordered products, the management of the customer relationship and any complaints you may have, as well as the management of requests relating to the exercise of your rights regarding personal data.
 
Your data may also be collected when you give us your consent for the purpose of improving our customer service. With the aim of offering you a unique customer experience and a personalised journey.
With your consent, you will be able to receive our newsletters, our personalised offers, and you will also be able to enjoy a personalised browsing experience based on your purchase history, your browsing on the site, or dedicated advertising offers on third-party platforms.
 
Finally, out of a legitimate interest, other data is collected to, for example, enable access to our site and its use, or to monitor online activity in order to improve the quality of our services and enhance your experience.
 
 

What are your rights regarding this data? 

In accordance with applicable regulations, you have various rights regarding your personal data. These rights may be exercised directly and at any time by contacting us by email at serviceclient@notshy.fr, simply stating the reason for your request and the right you wish to exercise.
 
The rights you benefit from are as follows:

• The right of access
• The right to rectification
• The right to erasure
• The right to object
• The right to portability or to information.

To delete your customer account, simply send your request to our Customer Service.
 
You also have the right to withdraw your consent at any time for any processing based on consent. To simply unsubscribe from our newsletter, click on the unsubscribe link included in every email.
 
 

Your data is primarily used by NOTSHY.
However, NOTSHY may share your data with external recipients or its partners to ensure the proper functioning of the Site, the management of your transactions and payment security, the dispatch and delivery of your products, the organisation of customer service, the hosting, administration and management of your data, the distribution of emails, and the management of the brand and product promotions via our advertising service providers.
If necessary, your data may also be transferred to third parties in order to comply with a legal obligation.
 
We select the recipients of your data based on their competence in terms of data security and confidentiality.
                            

For the purpose of improving our site and our services, your data may be collected outside the European area by our suppliers or service providers.
 

Your personal data, excluding banking data which is collected and processed by our payment service providers, is retained for 3 years from the date of your last interaction with NOTSHY (last purchase, last contact — call, email, chat, social media — with customer service, last opening of our newsletter, or the date your customer profile was created).
 
However, deleted data may be retained in archive with strictly limited access for the purposes of legal, accounting and tax obligations, or in order to manage any complaints and warranty requests within the limits of the applicable statute of limitations.
 
Following this, the data will be irreversibly anonymised.
 

How can I contact NOTSHY about data protection? For any questions relating to the protection of your data, we invite you to contact our Customer Service by email at serviceclient@notshy.fr.
 
When we refer to our network, we mean any of the channels and/or digital and/or physical means you can use to interact with us via the website, www.notshycashmere.com (the "Site"), NOTSHY's physical stores, by post or by phone.
 
When using our network, NOTSHY may be required to process personal data concerning you, which we have collected from you or which you have provided to us, in the context of creating a customer account, placing product orders, or subscribing to the newsletter.