What should I do if my package cannot be found?

If you still have not received your package after the delivery time, we invite you to contact our Customer Service so that your request can be processed.
Customer Service will ask you for a handwritten affidavit stating that you did not receive the package, as well as a photocopy of your ID in the event of a lost package or a delivery dispute with the carrier. An investigation may then be opened, and our Customer Service will get back to you following this investigation to process a refund if necessary.

We invite you to contact our Customer Service at serviceclient@notshy.fr.