Frequently Asked Questions

1. LIVRAISON & SUIVI DE COMMANDE

For orders in Metropolitan France , We offer the following delivery methods:
 

DELIVERY METHODS TIME LIMIT PRICES
Express home delivery Chronopost 1 to 2 working days*

Next day delivery before 1 p.m. for all orders placed before 12 p.m. (excluding weekends)		 8 €
Free with purchases of €250 or more
Express delivery to Chronopost pickup point



For orders shipped to the European Union, we offer Chronopost delivery to your home or a pickup point:
 

Country of delivery TIME LIMIT PRICES


Belgium, Germany, Luxembourg, Netherlands, Italy

 2 to 3 working days* 10 €
Free with purchases of €250 or more

Austria, Ireland, Portugal, Spain, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Sweden, Slovakia

 2 to 4 working days* 12 €
Free with purchases of €250 or more

Bulgaria, Cyprus, Croatia, Finland, Greece, Malta, Romania (collection point is not available for these delivery countries)
 4 to 6 working days* 16 €
Free with purchases of €250 or more



For orders to Switzerland , we offer DHL home delivery: 
 

Country of delivery TIME LIMIT PRICES
Swiss 2 to 3 working days* 16 €

 
 
For international orders , we offer DHL home delivery:
 

Country of delivery TIME LIMIT PRICES
United Kingdom
3 to 5 working days
 25 €
Norway 35 €
United States and Canada 45 €
Singapore, Hong Kong, Japan and South Korea 55 €
United Arab Emirates, Qatar and Australia 65 €

 
We inform you that taxes and customs duties may be applied to your order by the customs services of your country.
 
*Order preparation and delivery times may be extended by up to 10 days during periods of commercial operations.
Unfortunately, in-store delivery is not available for orders placed online.
However, for orders placed in store, we would be happy to offer you this personalized service.

We deliver internationally, we offer DHL home delivery :
 

Country of delivery TIME LIMIT PRICES
United Kingdom
3 to 5 working days
 25 €
Norway 35 €
United States and Canada 45 €
Singapore, Hong Kong, Japan and South Korea 55 €
United Arab Emirates, Qatar and Australia 65 €


Please do not hesitate to contact our customer service if you wish to be delivered to a country not on this list.

When your order is shipped, you will receive an email with your package tracking number.

- Chronopost delivery to your home or pickup point:  Enter the tracking number of your package sent by email when it was shipped and follow its progress here .

You also have the option to track your order in your My Account / My Orders area.

Your order will be prepared and shipped within 24 to 48 hours, excluding weekends, public holidays, and special promotions.

Please feel free to contact our Customer Service department for more information.

If your package tracking number is invalid, please contact our Customer Service by email at serviceclient@notshy.fr.
If you were absent when your package was delivered, a delivery notice from the carrier will be left in your mailbox specifying the day and time of delivery as well as the address where you can collect your package. You will need to go there with the delivery notice and your ID. After the 15-day period, your package will be returned to us.

If you still have not received your package after the delivery time, we invite you to contact our Customer Service so that your request can be processed.
Customer Service will ask you for a handwritten affidavit stating that you did not receive the package, as well as a photocopy of your ID in the event of a lost package or a delivery dispute with the carrier. An investigation may then be opened, and our Customer Service will get back to you following this investigation to process a refund if necessary.

We invite you to contact our Customer Service at serviceclient@notshy.fr.