How much does it cost to return a product?

For returns made from mainland France and Belgium , a contribution of €2 will be taken from returned orders.
For returns made from Germany, the Netherlands, Spain, Italy, Luxembourg and Portugal, a contribution of €8 will be charged.
This amount will be automatically deducted from your refund.

For returns made from other countries, the return of a product is at your expense. We recommend that you make your returns via the national transport company and keep your proof of deposit. This certifies that your package has been taken care of by the carrier, and will be essential for any request to our Customer Service in the event that your return is lost.

In the event of a logistical error or receipt of defective products, please contact our Customer Service at serviceclient@notshy.fr upon receipt of your order so that we can offer you a solution.