2. DATA CONCERNED
What data do we collect and how?
The data we collect and use varies depending on the products, services and features you want.
We collect data in a secure and confidential manner in order to optimise your customer experience. This data is collected when you:
- Create your customer account,
- Fill in the information fields to make a purchase,
- Subscribe to our newsletter,
- Contact our customer service,
- Or use our Site.
The personal data that we collect or that you decide to provide to us includes in particular :
- Your contact information, such as your first and last name, e-mail address, telephone number and shipping and billing address,
- User and account data such as your password and unique user ID,
- Personal data such as your date of birth, your online or in-store purchase history, your written or telephone exchanges with our customer service department,
- Data related to your browsing on our Site allowing us to identify and geolocate your connection terminal or the pages consulted on the Site. The data collected includes cookies, IP address, browsing history, type of terminal and browser, your location, browser language and access provider.
- Data related to your personal preferences regarding newsletter subscription, wishlist, marketing and cookie preferences.
What do we use personal data for?
The data collected during your purchases allows us to ensure the delivery of your ordered products, the management of customer relations and any complaints you may have, as well as the management of requests related to the exercise of your personal data rights.
Your data may also be collected when you give us your consent for the purpose of improving our customer service. In order to provide you with a unique customer experience and a personalised experience.
With your consent, you can receive our newsletters, personalised offers and you can also benefit from a personalised browsing experience based on your purchase history, your navigation on the site or dedicated advertising offers on third party media.
Finally, for legitimate purposes, other data is collected to, for example, enable access to and use of our site or track online activity in order to improve the quality of our services and enhance your experience.