How to make a return?

You have 30 days from the day you receive the package (the delivery date being the date of delivery) to return items to us.

Celebrate the holiday season with extended returns! All online purchases made between November 19 and December 31, 2025, can be returned until January 15, 2026.

To make a return, follow these steps:

1. Go to our return portal here or in your customer account, under "return request".

2. Enter the order number in question and the email address used during the purchase in the fields provided for this purpose.

3. Once you have found your order, select the items you wish to return, indicate the reason , then click on “Validate”.

Each return request is exclusively associated with a specific order.
If you wish to return multiple orders, we invite you to make a return request per order and ship them separately, each in its own package.

4. Choose the desired return method: voucher or refund.

- Return for store credit
If you choose to return your items for store credit, you will receive 100% of the returned item value as a voucher.

A prepaid return label will be provided, and return shipping is free of charge.

- Return for refund
 If you prefer a refund to your original payment method , the conditions vary depending on your country:

*Returns from Metropolitan France, Belgium, Germany, Netherlands, Spain, Italy, Luxembourg, Portugal, Denmark, Greece, Sweden, Austria.

  • A prepaid return label will be automatically generated once your return request is submitted.
    Please print it and attach it to your parcel.
  • A return participation fee will be deducted from your refund:
    • €2 for Metropolitan France and Belgium
    • €8 for Germany, the Netherlands, Spain, Italy, Luxembourg and Portugal
    • €12 for Denmark, Greece, Sweden and Austria

Remember to keep your proof of deposit : it is essential for any request in the event of loss of traceability.

*Returns from other countries:

  • Return costs are your responsibility.
  • Once your return request has been registered, the return address will be communicated to you.
  • Please include in your package:
    • Returned items
    • The invoice for the order concerned

We advise you to make your returns via the national transport company and to keep your proof of deposit , which will be required in the event of a tracking problem.