Privacy Policy

This Privacy Policy explains how NOTSHY collects, processes, and protects your personal data. This policy aims to inform you about the conditions under which NOTSHY collects your personal data, the reasons for collecting this data, how it is used, and your rights. It applies to all information provided by you or collected by NOTSHY during your interactions with us.

Data collection occurs when you use our website, our branded social media pages, and other online services, when you purchase NOTSHY products on our website, at our other points of sale or during your visits to our stores (collectively the “Sites”), and during the various interactions you may have with our digital advertising campaigns.

By using our Sites, you are subject to this Privacy Policy in effect and you signify your acceptance of it.

Who is responsible for processing your Data?
The company MCC SAS (“NOTSHY”) is responsible for the processing which determines the purpose of collecting your Data - whose registered office is located at 18 rue du mail 75002 Paris, registered with the RCS of Nanterre under number B420 972 622.

NOTSHY can be reached by telephone at +33 (0)1 76 27 84 97 and by email at serviceclient@notshy.fr.

What data do we collect and how?

The data we collect and use varies depending on the products, services and features you require.
We collect data securely and confidentially to optimize your customer experience. This data is collected when you:

• Create your customer account,
• Fill in the information fields to make a purchase,
• Subscribe to our newsletter,
• Contact our customer service,
• Or use our Site.

The personal data that we collect or that you decide to provide to us includes in particular:

• Your contact details, such as your first and last name, email, telephone number and delivery and billing address,
• User and account data such as your password and unique user ID,
• Personal data such as your date of birth, your online or in-store purchase history, your written or telephone exchanges with our customer service,
• Data relating to your browsing on our Site allowing us to identify and geolocate your connection terminal or the pages consulted on the Site. The data collected includes cookies, IP address, your browsing history, the type of terminal and browser, your location, the browser language, the access provider.
• Data related to your personal preferences regarding subscription to our newsletter, wishlist, marketing preferences and cookies.

For what purposes do we use personal data?

The data collected during your purchases allows us to ensure the delivery of your ordered products, the management of customer relations and any complaints you may have, as well as the management of requests relating to the exercise of your rights regarding personal data.

Your data may also be collected when you give us your consent for the purpose of improving our customer service. With the aim of providing you with a unique customer experience and a personalized journey.
With your consent, you will be able to receive our newsletters, our personalized offers and you will also be able to benefit from a personalized browsing experience based on your purchase history, your navigation on the site or even dedicated advertising offers on third-party media.

Finally, in a legitimate interest need, other data is collected to, for example, allow access to our site and its use or track online activity in order to improve the quality of our services and enhance your experience.

What are your rights regarding this data?

In accordance with current regulations, you have various rights regarding your personal data. These rights can be exercised directly and at any time by contacting us by email at serviceclient@notshy.fr, simply stating the reason for your request and the right you wish to exercise.

The rights you have are as follows:

• The right of access
• The right of rectification
• The right to erasure
• The right to object
• The right to portability or information.

To delete your customer account, simply send your request to Customer Service.

You also have the right to withdraw your consent at any time for any processing based on consent. To simply unsubscribe from our newsletter, simply click the unsubscribe link in each email.

Who do we share your personal data with?

Your data is mainly used by NOTSHY.
However, NOTSHY may share your data with external recipients or its partners to enable the proper functioning of the Site, the management of your transactions and payment security, the sending and delivery of your products, the organization of customer service, the hosting, administration and management of your data, the distribution of emails or even the management of the brand and product promotions via our advertising providers.
If necessary, your data may also be transferred to third parties in compliance with a legal obligation.

We select the recipients of your data based on their expertise in terms of Data security and confidentiality.

Is the collected data sent outside the country?

For the purpose of improving our site and our services, your data may be collected outside the European area by our suppliers or service providers.

How long is your personal data kept?

Your personal data, excluding banking data which is collected and processed by our payment service providers, is kept for 3 years from the date of your last interaction with NOTSHY (last purchase, last contact - call, email, chat, social networks - with customer service, last opening of our newsletter, or the date of creation of your customer profile).

However, deleted data may be kept in an archive with strictly limited access for the purposes of legal, accounting and tax obligations, or to enable the management of possible claims and warranty requests within the limits of the applicable limitation periods.

Following this, the data will be irreversibly anonymized.

How can I contact NOTSHY regarding data protection? For any questions regarding the protection of your data, we invite you to contact our Customer Service at +33 (0)1 76 27 84 97 or by email at serviceclient@notshy.fr, Monday to Saturday, 7 a.m. to 9 p.m.

When we refer to our network, we mean one of the digital and/or physical channels and/or means that you may use to interact with us via the website, www.notshycashmere.com (the "Site"), NOTSHY's physical stores, by mail or by telephone.

When using our network, NOTSHY may process personal data about you, which we have collected from you or which you have provided to us, as part of creating a customer account, ordering products or subscribing to the newsletter.