Frequently Asked Questions
3. Mon compte
Here are the benefits of having a NOTSHY account:
1) Quickly find the contents of your previous orders as well as those in progress.
2) Save and edit your personal information.
3) Track the preparation and shipping of your order.
4) Get a copy of your invoice by clicking on "Download my invoice". All you have to do is save or print it!
5) Easily create a Wishlist to keep items you're interested in handy.
6) Stay up to date with our latest offers and web exclusives!
1) Quickly find the contents of your previous orders as well as those in progress.
2) Save and edit your personal information.
3) Track the preparation and shipping of your order.
4) Get a copy of your invoice by clicking on "Download my invoice". All you have to do is save or print it!
5) Easily create a Wishlist to keep items you're interested in handy.
6) Stay up to date with our latest offers and web exclusives!
Creating a customer account on our website couldn't be easier! Simply follow the steps below:
- Step 1: Click on the "account" icon located at the top right of the site on your computer.
- Step 2: You will be able to indicate your email address on the identification page and your personal information.
Your account is finally created!
You can also create your account when you place an order on the site.
- Step 1: Click on the "account" icon located at the top right of the site on your computer.
- Step 2: You will be able to indicate your email address on the identification page and your personal information.
Your account is finally created!
You can also create your account when you place an order on the site.
If you are having difficulty creating your account, we invite you to follow these procedures:
- Check that your email address is not associated with an existing NOTSHY account
- Check that your email address is valid and that your password and password confirmation are identical.
- Check that your password is up to date and that it has not been changed by you
- Use a different browser than the one you usually use (Safari, Firefox, Google Chrome)
- Try other devices than the one you usually use (desktop or laptop computer, tablet, etc.)
If you are having trouble creating an account despite our advice, we invite you to contact our Customer Service as soon as possible to handle your request.
- Check that your email address is not associated with an existing NOTSHY account
- Check that your email address is valid and that your password and password confirmation are identical.
- Check that your password is up to date and that it has not been changed by you
- Use a different browser than the one you usually use (Safari, Firefox, Google Chrome)
- Try other devices than the one you usually use (desktop or laptop computer, tablet, etc.)
If you are having trouble creating an account despite our advice, we invite you to contact our Customer Service as soon as possible to handle your request.
To update your personal information, we invite you to log in to your account and access the “My Account” area where you will be able to:
- Modify, correct or add your postal addresses,
- Manage your personal data (email address, title),
- Manage your newsletter subscription.
Go directly to the "Newsletter" section at the bottom of the page in the footer to subscribe.
You will receive a surprise when you subscribe!
You will receive a surprise when you subscribe!
If you wish to unsubscribe from the Newsletter, we invite you to consult your customer account, "Newsletter" section where you can at any time uncheck the box "Receive the NOTSHY newsletter".
You can also, when you are on one of our newsletters, click on “unsubscribe” at the bottom of the page.
If, despite this manipulation, you are still receiving our newsletter, we invite you to contact our Customer Service who will handle your request as soon as possible.
You can also, when you are on one of our newsletters, click on “unsubscribe” at the bottom of the page.
If, despite this manipulation, you are still receiving our newsletter, we invite you to contact our Customer Service who will handle your request as soon as possible.
The promotional code is associated with a special offer. It is for one-time use only and cannot be combined with any other promotional code or referral code.
Using the Promo Code :
The promotional code must be entered in the designated field when filling your cart. We strongly recommend that you finalize your order immediately after entering your code to avoid any malfunctions that could cause you to lose your voucher.
We are unable to refund the commercial benefit associated with a code after an order has been placed. Consequently, we do not accept any claims regarding misuse or failure to use a code.
If you would like to be kept informed about news on NOTSHY products, please subscribe to our Newsletter.
Using the Promo Code :
The promotional code must be entered in the designated field when filling your cart. We strongly recommend that you finalize your order immediately after entering your code to avoid any malfunctions that could cause you to lose your voucher.
We are unable to refund the commercial benefit associated with a code after an order has been placed. Consequently, we do not accept any claims regarding misuse or failure to use a code.
If you would like to be kept informed about news on NOTSHY products, please subscribe to our Newsletter.