Frequently Asked Questions
6. Sécurité & Confidentialité
The data we collect and use varies depending on the products, services and features you require.
We collect data securely and confidentially to optimize your customer experience. This data is collected when you:
- Create your customer account,
- Fill in the information fields to make a purchase,
- Subscribe to our newsletter,
- Contact our customer service,
- Or use our website.
The personal data that we collect or that you decide to provide to us includes in particular:
- Your contact details, such as your first name, last name, email, telephone number and delivery and billing address,
- User and account data such as your password and unique user ID,
- Personal data such as your date of birth, your online or in-store purchase history, your written or telephone exchanges with our customer service,
- Data relating to your browsing on our Site allowing us to identify and geolocate your connection terminal or the pages consulted on the site. The data collected includes cookies, IP address, your browsing history, the type of terminal and browser, your location, the browser language, the access provider.
- Data related to your personal preferences regarding subscription to our newsletter, wishlist, marketing preferences and cookies.
We collect data securely and confidentially to optimize your customer experience. This data is collected when you:
- Create your customer account,
- Fill in the information fields to make a purchase,
- Subscribe to our newsletter,
- Contact our customer service,
- Or use our website.
The personal data that we collect or that you decide to provide to us includes in particular:
- Your contact details, such as your first name, last name, email, telephone number and delivery and billing address,
- User and account data such as your password and unique user ID,
- Personal data such as your date of birth, your online or in-store purchase history, your written or telephone exchanges with our customer service,
- Data relating to your browsing on our Site allowing us to identify and geolocate your connection terminal or the pages consulted on the site. The data collected includes cookies, IP address, your browsing history, the type of terminal and browser, your location, the browser language, the access provider.
- Data related to your personal preferences regarding subscription to our newsletter, wishlist, marketing preferences and cookies.
The data collected during your purchases allows us to ensure the delivery of your ordered products, the management of customer relations and any complaints you may have, as well as the management of requests relating to the exercise of your rights regarding personal data.
Your data may also be collected when you give us your consent for the purpose of improving our customer service. This allows us to offer you a unique customer experience and a personalized journey.
With your consent, you will be able to receive our newsletters, our personalized offers and you will also be able to benefit from a personalized browsing experience based on your purchase history, your navigation on the site or even dedicated advertising offers on third-party media.
Finally, in a legitimate interest need, other data is collected to, for example, allow access to our site and its use or track online activity in order to improve the quality of our services and enhance your experience.
Your data may also be collected when you give us your consent for the purpose of improving our customer service. This allows us to offer you a unique customer experience and a personalized journey.
With your consent, you will be able to receive our newsletters, our personalized offers and you will also be able to benefit from a personalized browsing experience based on your purchase history, your navigation on the site or even dedicated advertising offers on third-party media.
Finally, in a legitimate interest need, other data is collected to, for example, allow access to our site and its use or track online activity in order to improve the quality of our services and enhance your experience.
Your data is mainly used by NOTSHY.
However, NOTSHY may share your data with external recipients or its partners to enable the proper functioning of the site, the management of your transactions and payment security, the sending and delivery of your products, the organization of customer service, the hosting, administration and management of your data, the distribution of emails or even the management of the brand and product promotions via our advertising providers.
If necessary, your data may also be transferred to third parties in compliance with a legal obligation.
We select the recipients of your data based on their expertise in terms of data security and confidentiality.
However, NOTSHY may share your data with external recipients or its partners to enable the proper functioning of the site, the management of your transactions and payment security, the sending and delivery of your products, the organization of customer service, the hosting, administration and management of your data, the distribution of emails or even the management of the brand and product promotions via our advertising providers.
If necessary, your data may also be transferred to third parties in compliance with a legal obligation.
We select the recipients of your data based on their expertise in terms of data security and confidentiality.
For the purpose of improving our site and our services, your data may be collected outside the European area by our suppliers or service providers.
In accordance with current regulations, you have various rights regarding your personal data. These rights can be exercised directly and at any time by contacting us by email at serviceclient@notshy.fr, simply stating the reason for your request and the right you wish to exercise.
The rights you have are as follows:
- The right of access
- The right of rectification
- The right to erasure
- The right to object
- The right to portability or information.
To delete your customer account, simply send your request to Customer Service.
You also have the right to withdraw your consent at any time for any processing based on consent. To simply unsubscribe from our newsletter, simply click the unsubscribe link in each email.
The rights you have are as follows:
- The right of access
- The right of rectification
- The right to erasure
- The right to object
- The right to portability or information.
To delete your customer account, simply send your request to Customer Service.
You also have the right to withdraw your consent at any time for any processing based on consent. To simply unsubscribe from our newsletter, simply click the unsubscribe link in each email.
For any questions regarding the protection of your data, we invite you to contact our Customer Service by email at serviceclient@notshy.fr.