Frequently Asked Questions

4. Paiement

Yes, the NOTSHY gift card is only valid online on our website, for 12 months from the date of purchase.
It can be used once or several times , within the limit of the available amount.

It is neither exchangeable nor refundable.
To ensure optimal transaction security, our site only accepts online payments.
You cannot therefore order by check or by telephone.
With Alma, we offer the possibility of paying for your purchases in several installments without additional costs for all orders from a value of €150, destined for Metropolitan France.
By confirming your payment, you agree to Alma's Terms of Service and confirm that you have read Alma's Privacy Policy. If necessary, you can write to Alma at: PAIEMENT@GETALMA.EU

I would like to pay in installments, how do I do this?

On the payment page, select “2X or 3X with Alma.” You will then be redirected to a payment page where you will need to enter your bank details as for a standard payment. There, you will find a summary of your upcoming payments. You will then receive a summary email with the schedule of your payments, followed by a reminder email 3 days before each payment.

I would like a refund but I paid in installments with Alma, what should I do?

As with other orders, if you wish to return all or part of your purchases, we will refund your items through Alma, in accordance with our General Terms and Conditions of Sale relating to returns.
If you return your entire order to us, it will be fully refunded.
If you return part of your order, your payment schedule will be updated. You will be notified by email by Alma.

You also have the option to pay in 4 interest-free installments with Paypal for orders between 30 euros and 2,000 euros.
Learn more

Yes, you can pay for your order using a NOTSHY credit or gift card.
Simply enter the corresponding code in the field provided during checkout.

If the amount of your credit or gift card is less than the total of your order, you can complete the payment using another method (credit card, PayPal, etc.).
If it is higher, the balance will remain available for a future purchase.

Here are the payment methods available on our site:

For all countries Bank Card (Visa, Mastercard, Amex), Paypal, ApplePay, Gift Card
Belgium Bancontact
Netherlands Ideal
Switzerland Twint

 

Interest-free installment payments are also available on our site via ALMA for purchases of €150 or more, for all orders in Metropolitan France.

If your payment is declined, you will receive a payment error confirmation email. If this is the case, we invite you to place your order again. Rest assured, you will not be charged for this order.

However, if you have been charged, we apologize and invite you to contact our Customer Service by email at serviceclient@notshy.fr.
Are you having difficulty making your payment?
 
We invite you to check if:

- You have correctly entered your bank details
- If your browser has not saved old bank details by default
- Try using multiple browsers and devices other than the one you usually use
- Also check that your bank does not object to your purchase

Otherwise, we invite you to contact our Customer Service who will be able to provide you with assistance.
We do not offer tax refunds on our site.
Taxes are adjusted and integrated according to the country where the customer resides and the tax refund is specific to NOTSHY stores.
As soon as your order is confirmed by email, the bank debit is immediate.
For your information, all data from your order and payment is sent encrypted via SSL protocol from your computer to our banking partner's electronic payment terminal. This means that no banking information about you is transmitted via our site.

Payment by credit card is therefore completely secure. Your order will be registered as soon as payment is accepted by our banking partner.
You can check the security system; you will notice a closed padlock at the bottom of the page, a security symbol.

You can pay online with confidence.